DIVISION: Technology and Information Services
SUPERVISOR: Director, Technology and Information Services
BASIC FUNCTION: Full time position. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user needs and requests.
QUALIFICATIONS: Required - Associate Degree in Applied Computer Technology or equivalent experience. Knowledge of PC software.
Preferred - Associate Degree in Applied Computer Technology and 3 to 5 years experience in customer service.
DESIRED QUALITIES AND CHARACTERISTICS: 1. Excellent communication skills. 2. Ability to install and maintain PCs. 3. High degree of confidentiality. 4. Must have good customer service communication skills and knowledge of commonly used concepts, practices, and procedures in PC support and customer service.
DUTIES/RESPONSIBILITIES:
Position Objective 1. Provide quality support and services to employees and students for I.T. systems, services, and advanced function and features support for Microsoft Office Products as well as other software products deemed critical to Northwest Iowa Community College (NCC).
Nature and Scope 1. Responsible for imaging and deployment of all types of college computers. 2. Provide support for all college peripherals (scanners, printers, MFPs, etc.) 3. Provide support for all classroom technology. 4. Assist all NCC employees in the proper and efficient business functionality for installed desktop software. 5. Responsible for supporting all upgrades issued by the Technology and Information services department. 6. Develop, communicate, and distribute answers to frequently asked question through the ticketing system and analyze call ticket knowledge database for training issues and requirements. 7. Responsible for obtaining quotes and purchasing for the technology requirements of NCC. 8. Obtain, monitor, and maintain all software license agreements. 9. Assist entire Technology and Information Services department staff as needed.
WAGE/SALARY RANGE: Salary dependent upon experience and education. APPLICATION CLOSING DATE: Applications accepted until the position is filled; review of applications to begin immediately. ANTICIPATED EMPLOYMENT DATE: When filled
JOB SUMMARY To provide safe, reliable and cost-efficient vehicles by performing quality preventive maintenance inspections and repairs as well as performing expert diagnosis and repair as required to prevent breakdowns on road, reduce vehicle downtime and improve total...
...Description : Maintenance Technician is responsible for identifying and repairing problems in assembly equipment. Duties/Responsibilities: # Performs installation and repair of machinery and equipment # Generates preventive maintenance schedules and perform...
...and communities to be GREEN FOR LIFE!~15 days of paid time off ~4 medical plan options including an HSA with employer contribution... ...Assistance Program with free counseling services. The Roll-Off Driver will be responsible for safely, efficiently, and courteously...
As a Water System Supervisor at Madison Utilities, you'll play a vital role in ensuring our community receives high-quality, affordable drinking water. We're looking for someone who values teamwork and innovation, and who is eager to lead a dedicated team to achieve excellence...
...Bojangles Assistant General Managers Location: 1123 - Ridgeway, VA (A&D) 3860 Greensboro Rd, Ridgeway, VA 24148, USA Position with Georgia Foods / A&D of Greensboro Independently Owned and Operated Franchise Georgia Foods is looking for a dependable, hands-on...