Job Description

This position is posted by Jobgether on behalf of Aspire Software. We are currently looking for a Customer Success Manager, Corporate in United States.

As a Customer Success Manager, you will serve as the primary partner for a portfolio of corporate clients, ensuring they maximize the value of the platform to achieve their business goals. You will build strong, long-term relationships, proactively identifying opportunities to drive growth, engagement, and retention. This role requires managing complex accounts, analyzing data to guide client strategies, and collaborating across internal teams to deliver solutions. You will be responsible for providing product training, resolving challenges, and enhancing overall customer satisfaction. Your work will directly impact clients’ ROI, fostering advocacy and loyalty while continuously improving processes and outcomes. Strong communication, problem-solving, and strategic thinking are key to thriving in this role.

Accountabilities:

• Own end-to-end management of assigned corporate client accounts, serving as the main point of contact for client inquiries and escalations.
• Build and maintain long-term relationships with key stakeholders to ensure alignment, satisfaction, and retention.
• Proactively engage clients through calls, workshops, and campaigns to drive adoption, optimize platform usage, and achieve desired outcomes.
• Analyze customer data and usage metrics to identify opportunities for improvement, upselling, and risk mitigation.
• Provide product guidance and training to clients, enabling them to leverage features effectively.
• Collaborate cross-functionally with internal teams (Sales, Product, Support, Operations) to resolve issues, escalate concerns, and communicate client needs.
• Monitor account health, manage escalations, and implement strategies to enhance customer loyalty and advocacy.

Requirements

• 2+ years of experience in customer success, account management, or sales-focused roles.
• Strong customer-focused mindset with the ability to demonstrate ROI and business value.
• Excellent written and verbal communication skills, with the ability to manage multiple projects simultaneously.
• Proactive problem-solving skills and ability to handle challenging situations with empathy and professionalism.
• Experience in product training, onboarding, and re-engaging clients.
• Familiarity with data analysis, performance tracking, and creating actionable insights for clients.
• Comfortable working remotely and managing accounts across multiple time zones.
• Project management skills and experience with tools such as Salesforce, Gainsight, Tableau, or equivalent platforms are a plus.
• Knowledge of financial software, SaaS platforms, or enterprise technology solutions is preferred.

Benefits

• Competitive salary with annual bonus and equity opportunities.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible time off and remote work options.
• Professional development programs, leadership training, and mentorship opportunities.
• Holistic wellness support including parental leave, fertility services, mental health resources, and pet insurance.
• Employee recognition programs and peer-nominated awards.
• Inclusive and diverse work environment, fostering personal and professional growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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